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In restaurant operations particularly, while the foods served are enhanced in terms of content, delectability, or design, the owner ought to realize that the service attached to the main commodity must be significantly invested upon as well. By personal experience, it feels great to find out that a certain restaurant consistently makes a sumptuous menu yet due to lack of hospitable crew and stable conduct in addressing customer issues, I am more likely to generate a lasting negative impression. It would turn out this is a delicate matter to cope with in the process.
Through Walker’s lesson, I have become contemplative of factors with customer service, human relations, or other intangibles which constitute not just a profitable but even a sensible kind of entrepreneurship. As an aspiring businessman, I have come to acknowledge the essence of perceiving beyond the monetary approach of stabilizing grounds and networks for optimum returns. Executing around intangibles imply responding proactively to challenges with variable connections, properly establishing which forms the key to sustaining overall trust and confidence between the producer and the targeted